Frequently Asked Questions

 

Senior Portraits 

How do I find information about my senior sitting?

  • An informational letter was mailed to your home or distributed in school. This letter is a wonderful resource, as it contains the date and location of your school's photo shoot, the attire your school requires, how to book your appointment, and your options for your sitting. If you did not receive this letter, or you have misplaced it, please email customercare@legacystudios.com for a digital copy.

 

How do I make an appointment?

  • Please visit our Book Appointment page and search for your school. On your school's page, you will find a link that takes you to our scheduling system.
    • Please note that we are not able to schedule appointments once the photo shoot has begun. If you haven't made an appointment by that time, you will still be able to have your session as a walk-in. When you arrive at the location of your shoot, check in with the assisstant as a walk-in. Please expect a little bit of a wait.

 

What do I need for my sitting?

  • You need your sitting fee (if applicable), correct yearbook attire, and additional outfits of your choice, depending on the sitting you choose.
 

What should i wear to my sitting?

  • In order to figure out what you should wear to your sitting, read over the informational letter mentioned above. This letter will go over in detail what your school has selected as your yearbook photo requirements. 
    • If your school requires a tux or drape for your photograph: Tuxes and drapes will always be provided by Legacy. Gentlemen should wear a white t-shirt and ladies should wear either a tube top or a spaghetti strap tank top. 
    • If your school requires a tie and jacket or blouse: You are responsible for supplying your own outfit, unless your informational letter states otherwise. Keep in mind that solids photograph best, and make sure that your items are ironed and ready to go for the day of your shoot. 
    • If your school has no requirements: You are responsible for supplying your own outfit. Still keep in mind that solids photograph best, and try to choose a more classic versus contemporary outfit. The more classic an outfit is, the better it will age in a photograph over time. Ladies, please no tube tops, as they will not be visible in headshot.
 

What should I expect at the photo shoot?

  • Your picture will be taken in a variety of poses and outfits (depending on sitting option). You will then choose the pose you would like included in the yearbook. Before you leave, you will receive an order form and proof sheet that includes all photos taken, your current yearbook pose, and a password to view your images online.

 

How do I change my yearbook pose?

  • If you would like to change your yearbook pose, you have two options. You can call our Customer Care department at 1(800)348-4360 or email customercare@legacystudios.com with the following information: 
    • Full Name
    • Name of School
    • Pose Number (Verify online or with proof sheet)
    • Phone Number

 

How long does it take for my pictures to be posted online after I have them taken?

  • It takes 7 to 10 business days from the last day of the photo shoot for the images to be posted online.

 

How can I place an order?

  • There are three ways to place an order:
      1. Mail your completed order form with payment to our office at
        86 Roseville Road, Andover, NJ  07821.
      2. Call our Customer Care Department at 1(800)348-4360.
      3. Order online using the password on your proof.

 

I forgot to enter my coupon code at checkout. Can you still discount my order?

  • Unfortunately, the coupon code must be entered at checkout to receive the discount. We cannot discount your order once it has been submitted.
     

How do I access my photos online?

    1. Visit our Buy Pictures page.
    2. In the search field towards the bottom of the page, type in the password listed on your proof page.
    3. Click on the thumbnail image that appears.
    4. Enter your password one more time. The password is case sensitive.
    5. Clicking on one of the thumbnail images on this page will allow you to see bigger versions of your photos.
    6. From here, you will be able to click "Buy" and be guided through the purchasing process.
 

What do I do if I don't know my password?

  • You can email customercare@legacystudios.com with the student's full name and school they attend and our Customer Care department will look it up for you!

 

What is a digital download?

  • When you purchase a digital download, a link will be sent to the email address you provided at checkout. When you visit the link, you will be able to download your images directly to your computer. You will also recieve a copyright release attached to the email that gives you ownership of your photos. There are no refunds for digital downloads.

 

Once I place an order, how long will it take to receive my package? 

  • Senior orders take 4-6 weeks, delivered via FedEx.

 

 

Other Portraits

What is your customer satisfaction and return policy?

  • If you are unsatisfied with your picture package, please return the photos to our office at
    86 Roseville Road, Andover, NJ  07821
    Be sure to include a note with your address, what you would like done, and your student's name and school. 
    We will either: exchange your package with the edited photograph, retake your child's picture (if available), or process your refund request. 
    There are no refunds for digital downloads.